Autel Robotics Product Warranty

Autel Robotics Product Warranty Information

Please contact us at eshop@aerospace.cwtlimited.com if you have more queries.

 

1. Warranty Start Time

If there is an activation time, start time is subjected to the activation time;

If there is no activation time, start time is subjected to the time of purchase voucher;

If both are unavailable, which is earliest;

If neither, use the serial number to find out the factory date, and then add 90 days;

If none of the information above can be provided, there is no warranty provided.

 

2. Proof Of Purchase

- Purchase invoice / Valid Voucher;

- Online Channel Order Information and Valid Vouchers;

- The small ticket printed by machine is invalid.

 

3. Warranty Period

Please access the information at https://www.autelrobotics.com/page/policy.html.

 

4. Aircraft Parts Warranty Period

Please access the information at https://www.autelrobotics.com/page/policy.html.

 

5. Service Area

For users that purchase products through Autel Robotics' Official Authorized Channels under normal usage, Autel guarantees that the purchased product will be free of defects in materials and workmanship during the warranty period. The warranty period of this product starts the day after you receive the goods. If you cannot provide valid evidence such as a purchase invoice, the warranty start date will be extended 90 days from the factory date shown on the device.

*Please kindly note that the shipment of item to and from Autel Robotics HQ (in relation to any repair works) are to be borne by the customer.

 

6. Disclaimer

- Autel Robotics and CWT Aerospace Services Pte. Ltd. are not responsible for the loss or disclosure of any data contained in the product, including confidential information, proprietary information or personal information;

- Autel Robotics and CWT Aerospace Services Pte. Ltd. are not responsible for any direct or indirect losses caused by its products when users do not comply with the "Guidelines for Product Use Manual" and "Safety Flying Drone Clause", including property damage and personal injury;

- For cases where the user cannot provide the corresponding flight records or flight data (e.g. the user does not use the app to fly and the aircraft is lost, and the flight records and flight data cannot be provided), Autel Robotics and CWT Aerospace Services Pte. Ltd. reserves the right to deny free after-sales services.